Katchart DIY DVDs
For Design and Decorating of Homes and Property
Staging to sell  /  Defining to set up  /  Redefining to make over

Katchart's Terms & Conditons of Sale 
For its DIY Design & Decorating DVDs
STAGING FOR SELLERS, DEFINING PROPERTY and REDEFINING PROPERTY

Order Fulfillment Policy
Most in-stock items will be shipped within 2-3 business days. For out-of-stock items, you will be notified of any delay. Payment is due to complete any order, even for out-of-stock items.

Exchange and Return Policy
We do not have an exchange or returns policy. All sales are final and products may not be exchanged or returned. If a product is defective and will not work properly, it may be sent back to us and replaced. See Defective Items.

Errors and Omissions
PRICE AND/OR DESCRIPTION CHANGES: All prices, pictures and descriptions on this site are subject to change. KPG maintains no responsibility for inadvertent errors. In the event of typographical errors on our site or in our publications, KPG reserves the right to cancel or refuse orders at its sole discretion. Please contact us within 30 days regarding price or promotion discrepancies.

Shipping Policies
Shipping times and rates are only estimates and are not guaranteed. Additional shipping may be required on your order due to weight, zip code, your combination of items, or other factors. We cannot control occasional inventory shortages, shipping carrier delays, customs delays, weather delays, and other factors that can delay your shipment. However, we will do our best to get your product to you as soon as possible. For international orders (orders outside the USA), please contact us before hand for shipping amounts, etc.

Defective Items
A defective item is an item that arrives undamaged in shipping, but unable to function properly. The item must not have any visible damage and must clearly be from manufacturing issues. If you receive a defective item simply call us to arrange to return that product and receive a replacement. Please note that you must send all packaging, manuals, and items included in the original product box, along with your packing slip and a detailed explanation of the defect within 30 days of receipt. Please note, attempting to return merchandise you have damaged is mail fraud and you may be subject to prosecution.